We have a 14-day return policy, which means you have 14 days from the date you received your item to request a return.
Products in unworn, undamaged condition purchased online from canopywatchco.com can be returned by mail within 14 days of delivery (no exceptions) for a full refund or exchange of the purchase price. You will be responsible for return shipping costs, but Canopy Watch Company will ship any exchanged item free of charge. Shipping & handling fees, if any, are non-refundable, except for defective or wrongly shipped items.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. Any watch or strap that fails quality inspection from customer service (scratches, worn, damaged) will be returned to you and no refund will be issued. Watches with rubber straps that are sized (cut) are not returnable or exchangeable.
To start a return, you can contact us at returns@canopywatchco.com. Please note that returns will need to be sent to the following address:
Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at returns@canopywatchco.com.
Missing Original Components
If a watch is returned without all of its original components, the following charges will be applied:
- Missing Box: $50
- Missing Warranty Card: $35
- Missing Links: Steel - $12.50 per missing stainless steel link; $15 per missing DLC link
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
In addition to the exceptions already mentioned above, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 10 business days have passed since we’ve approved your return, please contact us at returns@canopywatchco.com.