We have a 14-day return policy, which means you have 14 days from the date you received your item to request a return.
Unless a product page states otherwise, products in unworn, undamaged condition purchased online from canopywatchco.com can be returned by mail within 14 days of delivery for a full refund or exchange of the purchase price. You will be responsible for return shipping costs, but Canopy Watch Company will ship any exchanged item free of charge. Shipping & handling fees, if any, are non-refundable, except for defective or wrongly shipped items.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. Any watch or strap that fails quality inspection from customer service (scratches, worn, damaged) will be returned to you and no refund will be issued. Watches with rubber straps that are sized (cut) are not returnable or exchangeable.
To start a return, you can contact us at info@canopywatchco.com. Please note that returns will need to be sent to the following address:
Canopy Watch Company
4140 Director’s Row, Suite A
Houston, Texas 77092
Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at info@canopywatchco.com.
Final Sale & non-returnable items
Except as otherwise noted on the product page, items are returnable under the terms above. However, any item identified as Final Sale or non-returnable on its product page—for example, clearance or limited-release pieces—is sold as-is and is not eligible for return, exchange, or refund, except where a refund or other remedy is required by applicable law (for example, items that are defective or not as described, or statutory rights that cannot be waived). We also cannot accept returns on gift cards.
Missing Original Components
If a watch is returned without all of its original components, the following charges will be applied:
- Missing Box: $50
- Missing Warranty Card: $35
- Missing Links: Steel – $12.50 per missing stainless steel link; $15 per missing DLC link
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 10 business days have passed since we’ve approved your return, please contact us at info@canopywatchco.com.