International Limited Warranty

Two-year limited warranty

Canopy Watch Company LLC (“Canopy,” “we,” “us”) warrants your Canopy watch, including its original bracelet or strap, against defects in materials and workmanship for twenty-four (24) months from the date of the original retail purchase from Canopy or an authorized Canopy retailer.

What we will do

If your watch has a defect covered by this warranty, we will repair it free of charge for parts and labor. If a repair is not possible or would not restore the watch to normal working condition, we will replace it with a Canopy watch of identical or similar characteristics. A repaired or replacement watch is covered for the remainder of the original 24-month warranty period.

What you need

Proof of purchase showing the purchase date: your Canopy order confirmation, a receipt, or a warranty card completed by an authorized Canopy retailer. You do not need to register your watch or return a warranty card to receive warranty service.

What is not covered

• Normal wear and aging, such as scratches on the crystal, case, or bracelet; wear of coatings or plating; and changes in the color or material of leather, textile, or rubber straps.
• Damage caused by accident, impact, misuse, or not following the watch’s water-resistance and care instructions.
• Damage caused by service, repair, or modification performed by anyone other than Canopy or a service provider authorized by Canopy.
• Loss or theft.

Having your watch serviced by an independent watchmaker does not by itself void this warranty. It only excludes damage caused by that service.

How to get warranty service

1. Email info@canopywatchco.com with your name, your order number or other proof of purchase, your watch model, and a description of the issue (photos help).
2. We will confirm whether the issue is covered and send shipping instructions. Please do not send your watch before contacting us.
3. Ship the watch as instructed to: Canopy Watch Company, 4140 Director’s Row, Suite A, Houston, Texas 77092, USA.

You are responsible for the cost of shipping your watch to us and for the cost of returning the repaired or replacement watch to you. We recommend a tracked, insured shipping method.

Limitations

TO THE EXTENT PERMITTED BY LAW, ANY IMPLIED WARRANTIES, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED IN DURATION TO THE 24-MONTH PERIOD OF THIS WARRANTY. REPAIR OR REPLACEMENT AS PROVIDED IN THIS WARRANTY IS YOUR EXCLUSIVE REMEDY UNDER THIS WARRANTY. TO THE EXTENT PERMITTED BY LAW, CANOPY IS NOT LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES.

Some states do not allow limitations on how long an implied warranty lasts, or the exclusion or limitation of incidental or consequential damages, so the above limitations or exclusions may not apply to you. This warranty gives you specific legal rights, and you may also have other rights that vary from state to state.

Your rights under local consumer law

This warranty is provided in addition to, and does not limit, any rights you have under the consumer protection laws of your country or state.

European Union, EEA and United Kingdom: You are entitled by law to remedies from the seller, free of charge, if goods do not conform to the contract. Those legal remedies are not affected by this warranty.

Australia: Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

New Zealand: Nothing in this warranty limits your rights under the Consumer Guarantees Act 1993.

Warrantor

Canopy Watch Company LLC, 4140 Director’s Row, Suite A, Houston, Texas 77092, USA · info@canopywatchco.com

Canopy™ and Canopy Watch Company™ are trademarks of Canopy Watch Company LLC.