Cancellation policy

Last updated: November 4, 2026

Canopy offers preorders when an incoming watch is marked Preorder on its product page. The delivery promise shown there applies to that preorder. Orders are charged at checkout using the selected payment method, subject to any third-party installment terms. Canopy does not offer subscriptions or installment plans managed by Canopy.

Pre-orders. Unless the product page states otherwise, you may cancel a pre-order for a full refund at any time before it ships by emailing info@canopywatchco.com with your order number. If the estimated ship date changes, we will notify you and give you the option to cancel for a full refund. Once a pre-order ships, our Refund Policy applies.

Third-party payment plans. Installment options offered at checkout (such as Shop Pay Installments) are provided by third parties under their own terms. To cancel an order paid with an installment plan, contact us before the order ships; any refund will be processed through the provider.