Refund policy

Last updated: September 30, 2026

Returns

Unless a product page states otherwise, eligible products purchased directly from canopywatchco.com may be returned within fourteen (14) days of delivery. Products purchased from retailers must be returned to the retailer under its own policy.

  • Authorization required. Email info@canopywatchco.com with your order number within 14 days of delivery to request a return. If approved, we will send a return authorization and instructions. Packages sent without a return authorization, or sent to any other address, will be refused or returned to you at your expense.
  • Ship within 7 days. Returns must be shipped within seven (7) days after we issue the return authorization, to: Canopy Watch Company, 4140 Director’s Row, Suite A, Houston, Texas 77092, United States.
  • Return shipping. You are responsible for return shipping costs. Use a tracked, insured shipping method; we are not responsible for returns lost or damaged in transit to us.
  • Original shipping. Original shipping and handling charges, duties, and taxes paid to third parties are non-refundable, except where the item was defective, damaged in transit, or shipped in error, or where required by law.

Condition and inspection

Returned items must be in the same condition you received them: unworn and unused, free of scratches, marks, or odors, with all protective films and stickers in place, and with the original box, warranty card, documentation, tags, and all bracelet links. Returns are inspected at our facility, and Canopy determines in its reasonable judgment whether a return meets these conditions.

Items that show wear, damage, sizing, or alteration, including rubber or leather straps that have been cut or sized, are not eligible for a refund. At our discretion, we will either return the item to you at your expense or issue a partial refund reflecting the reduced value. If you do not pay return shipping for a rejected item within thirty (30) days of our notice, the item may be considered abandoned.

Final Sale and non-returnable items

Items identified as Final Sale on their product page or at checkout, including clearance and limited-release pieces, are sold as-is and are not eligible for return, exchange, or refund. All Wake One models are currently Final Sale. Gift cards, personalized items, and opened or used accessories are also non-returnable.

This does not affect your rights for items that arrive damaged, defective, or not as described, your rights under our International Limited Warranty, or any right that cannot be waived under applicable law.

Missing original components

If a returned watch is missing any original component, the following amounts will be deducted from your refund:

  • Missing box: $50
  • Missing warranty card: $35
  • Missing links: $12.50 per stainless steel link; $15 per DLC link

Damaged, defective, or incorrect items

Please inspect your order on arrival. If an item arrives damaged, defective, or is not what you ordered, email info@canopywatchco.com within forty-eight (48) hours of delivery with your order number and photos of the item and packaging, and keep all packaging. We will evaluate the issue and, at our option, repair, replace, or refund the item, and cover the related shipping. Defects that appear after delivery are handled under our International Limited Warranty.

Exchanges

We do not offer direct exchanges. Return the eligible item under this policy and place a new order for the item you want.

Refunds

We will notify you once we have received and inspected your return. Approved refunds are issued to your original payment method within ten (10) business days of approval, less any applicable deductions described in this policy. Your bank or card issuer may take additional time to post the refund. If a refund has not appeared after ten (10) business days, contact us at info@canopywatchco.com.

Please contact us before disputing a charge with your bank. We may contest chargebacks for orders that were delivered as described or returned outside this policy.

EU, EEA, and UK customers

If you are a consumer and your order is delivered to the European Union, the European Economic Area, or the United Kingdom, you have a legal right to withdraw from your purchase within fourteen (14) days after the day you receive the goods, without giving a reason. To exercise it, send a clear statement of your decision to info@canopywatchco.com with your name and order number before the period ends, then send the goods back to the address above within fourteen (14) days of your notice.

  • You bear the direct cost of returning the goods.
  • We will refund the price and the standard delivery cost you paid within fourteen (14) days of receiving your withdrawal notice, using your original payment method. We may withhold the refund until we have received the goods or you have provided proof of sending them, whichever is earlier.
  • You are liable for any reduction in the value of the goods resulting from handling beyond what is necessary to establish their nature, characteristics, and functioning (for example, wearing the watch, removing protective films, or resizing the bracelet), and we may deduct that amount from your refund.
  • This right does not apply to goods made to your specifications or clearly personalized. Final Sale designations do not limit this statutory right.

Nothing in this policy limits any right you have under the mandatory consumer laws of your country, including the Australian Consumer Law and the New Zealand Consumer Guarantees Act.