Shipping policy

Shipping Policy

Thank you for shopping with Canopy Watch Company. Below you will find the details of our shipping rates, processing times, and policies.

1. Order Processing Time
• All orders are processed within 2 to 3 business days (excluding weekends and major holidays) after receiving your order confirmation email.
• You will receive a secondary notification with tracking information once your order has officially shipped.
• Orders placed on Friday afternoons or over the weekend will begin processing on the following business day.
• Note: Processing times may slightly increase during peak sales periods or holiday seasons.

2. Domestic & International Shipping Rates
Shipping charges for your order will be calculated and displayed at checkout.

Shipping Option | Estimated Delivery Time | Cost
Standard Domestic | 3 – 5 business days | Calculated at checkout / Free over $100
Expedited Domestic | 1 – 2 business days | Calculated at checkout
International Shipping | 7 – 14 business days | Calculated at checkout

3. Order Tracking & Status Check
Once your shipment leaves our facility, you will receive an automated shipping confirmation email containing a tracking number. Please allow 24 to 48 hours for tracking updates to appear in the carrier's system.

If you have not received tracking updates within 5 business days of receiving your shipping confirmation email, please reach out to us with your order number.

4. Customs, Taxes, and Duties (International Orders)
Canopy Watch Company is not responsible for any customs fees, import taxes, or tariffs applied to your shipment. All fees imposed during or after shipping are the responsibility of the customer (including VAT, tariffs, duties, etc.).

5. Incorrect Shipping Addresses
Please verify that your shipping address is correct before completing your order. We are not responsible for orders shipped to an incorrect address provided at checkout. If you notice an error in your shipping details, please contact us immediately. Once an order has been picked up by the carrier, we cannot alter the delivery destination.

6. Lost, Stolen, or Damaged Packages
• Damaged Items: If your order arrives damaged, please retain all packaging materials and damaged goods, and contact our support team within 48 hours with photos of the damaged item and packaging.
• Missing Packages: If your tracking indicates that your package was delivered but you have not received it, please check around your property/building, confirm with neighbors, and contact the carrier directly. If the issue persists, contact our support team for assistance.

7. Contact Us
For any additional questions regarding our shipping process, please reach out to us at:

• Email: support@canopywatchco.com
• Contact Form: https://canopywatchco.com/pages/contact