Shipping policy

Last updated: October 19, 2026

1. Order processing

  • Orders are typically processed within 2 to 3 business days (excluding weekends and U.S. holidays) after your order confirmation email.
  • Processing may take longer during launches, sales, and holiday periods, or when we verify an order for security.
  • You will receive a shipping confirmation with tracking information when your order ships.
  • If we cannot ship your order within the time stated, we will notify you and give you the option to cancel for a full refund.

2. Shipping rates and delivery estimates

Free shipping with a watch. When your U.S. order includes a Canopy watch, standard shipping is free on the whole order, including any bracelets, tools, or other items in it.

Orders without a watch. Orders that do not include a watch are charged the carrier's actual shipping rate plus a $2 handling fee, whatever the order total. Shipping charges are calculated and displayed at checkout.

Shipping options and estimated transit times
Shipping option Estimated transit time Cost
Standard Domestic (U.S.) 3 – 5 business days Free on any order that includes a watch. Otherwise, the carrier rate plus a $2 handling fee.
Expedited Domestic (U.S.) 1 – 2 business days Carrier rate plus a $2 handling fee, calculated at checkout
International 7 – 14 business days Calculated at checkout

Transit times are estimates provided by carriers and begin after your order ships. They are not guaranteed. Canopy is not responsible for carrier delays, weather, customs holds, or other events outside our control, and shipping charges are not refunded because of carrier delays.

3. Tracking

Please allow 24 to 48 hours for tracking to update after you receive your shipping confirmation. If tracking has not updated within 5 business days, contact us with your order number.

4. Customs, duties, and taxes

For some international destinations, import duties and taxes are calculated and collected at checkout, and you will not be charged again on delivery for those amounts. For all other destinations, duties, import taxes, VAT, brokerage, and customs fees are not included in your order total; they are your responsibility and are payable to the carrier or customs authority when your order arrives. Canopy is not responsible for customs delays, inspections, or the amount of any charges assessed by a government or carrier.

5. Addresses and delivery

Please make sure your shipping address is complete and correct. We are not responsible for orders shipped to an address provided at checkout that is incorrect or incomplete. We can update an address only before the order ships; once it is with the carrier, we cannot change its destination. We may decline to ship to P.O. boxes, freight forwarders, or package-reshipping services, and we are not responsible for any loss or damage after an order is delivered to one.

Some orders may require a signature on delivery. If you are not available, follow the carrier’s instructions to reschedule or collect your package.

6. Title and risk of loss

To the extent permitted by law, title to and risk of loss for your order pass to you when we deliver the package to the carrier. This does not limit the help we provide under section 7 or any right you have under the mandatory consumer laws of your country.

7. Lost, stolen, or damaged packages

  • Damaged in transit: Keep all packaging and contact us within 48 hours of delivery with your order number and photos of the item and packaging. We will work with the carrier to resolve the claim and, where the claim is approved, repair, replace, or refund the item.
  • Marked delivered but not received: Check around your property, mailroom, and with neighbors, and contact the carrier. If the package is still missing, contact us within 7 days of the delivery date. We will help you file a claim with the carrier, but once tracking shows the package delivered to the address you provided, Canopy is not responsible for its loss or theft.
  • Lost in transit: If tracking stops updating for 10 business days or more before delivery, contact us and we will open an investigation with the carrier. Once the carrier confirms the loss, we will send a replacement or issue a refund.

8. Refused or undeliverable packages

If a package is refused, unclaimed, or returned as undeliverable, including because duties or taxes were not paid, we will refund the product price once it is returned to us in its original condition, less the original shipping charges, return shipping, and any duties, taxes, or fees charged to us. Final Sale items that are refused or undeliverable are not refundable except where required by law.

9. Contact us

Email: info@canopywatchco.com
Contact form: canopywatchco.com/pages/contact